Have feedback about Mission Health? 7 ways to make your voice heard

Across seven meetings over the past month, Western North Carolinians seized opportunities to share their thoughts on Mission Health. For those wishing to provide additional feedback, including complaints or concerns, here are seven local, state and federal groups that want to hear from you.

Gibbins Advisors

Description: Nashville-based Gibbins Advisors is the appointed watchdog of the February 2019 HCA-Mission sale, tasked to monitor HCA’s compliance with 15 commitments outlined in the purchasing agreement. Commitments include maintaining charity care, rural hospital services and building a new behavioral health facility.

Website: https://www.independentmonitormhs.com/ (scroll down to “Contact the Independent Monitor)

Email: IndependentMonitor@gibbinsadvisors.com

Mission Health’s Office of Patient Experience

Description: This in-house Mission department serves as a resource for patients and families to share their hospital experiences.

Phone: 828-213-1210

Website: https://missionhealth.org/my-mission-experience/

NC Division of Health Service Regulation

Description: This division’s compliant section investigates inadequate care claims filed by patients at facilities licensed by the North Carolina Department of Health and Human Services.

Phone: (in-state) 1-800-624-3004; (out-of-state) 919-855-4500; (fax) 919-715-7724

Website: https://info.ncdhhs.gov/dhsr/ciu/index.html

Mail: Complaint Intake Unit, 2711 Mail Service Center, Raleigh, NC 27699-2711

The Joint Commission

Description: This nonprofit sets standards and accredits hospitals, including all six Mission Health hospitals in Western North Carolina. Without accreditation from an organization like The Joint Commission, a hospital would not be able to receive third-party payments from programs like Medicaid or Medicare. The Joint Commission visits hospitals around every three years, though more frequent visits do occur. At these visits, The Joint Commission assesses whether hospitals meet the commission’s standards.

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